‘To gain a competitive edge, in 2013, Citibank set about implementing a modern foundation to support business processes.  In less than 18 months, it implemented TIBCO ActiveMatrix BPM and TIBCO Spotfire analytics.  “TIBCO’s Professional Services were essential,” says Mercadante.  “They helped us with business challenges as well as the technology design.  They are really, really good.  We trust them – and that’s essential.”

Since the 2013 project, Citibank has added TIBCO’s integration platform.  “TIBCO is no helping us on all these strategic fonts to improve customer experience as a whole,” says Mercadante.  “We need to integrate process flows and legacy and ERP systems.  We need to do business process modeling, simulate the whole lifecycle, and measure results.  We hae a complete toolbox in our hands now that will deliver the right experience to customers.  For more info, please find at the following URL link,http://spotfire.tibco.com/assets/blt6fe224790356b4a8/ss-citibank-brazil.pdf